1. Introduction
This policy applies where Temple Brown is acting as a data controller concerning the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.
We utilize cookies on our website. If those cookies are not strictly necessary for the provision of our website and services, we will request your consent to use cookies when you first visit our website.
2. About Us
2.1 In this policy, “we”, “us”, and “our” refer to Temple Brown. For more information about us, see Section 12.
3. How We Use Your Personal Data
3.1 In this Section 3, we have outlined:
(a) the general categories of personal data that we may process;
(b) the source and specific categories of personal data if not obtained directly from you;
(c) the purposes for processing personal data; and
(d) the legal bases of the processing.
3.2 We may process data regarding your use of our website and services (“usage data”). This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is Google Analytics. We process this data to analyze the use of the website and services. The legal basis for this processing is our legitimate interests, specifically monitoring and improving our website and services.
3.3 We may process information included in your personal profile on our website (“profile data”). This may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, and employment details. We process this data to enable and monitor your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4 We may process your personal data provided during the use of our services (“service data”). This data may include information necessary for operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, specifically the proper administration of our website and business.
3.5 We may process information that you post for publication on our website or through our services (“publication data”). This includes facilitating such publication and administering our website and services. The legal basis for this processing is our legitimate interests, specifically the proper administration of our website and business.
3.6 We may process information contained in any online enquiries you submit to us through the website regarding goods and/or services (“enquiry data”). This data may be processed for the purposes of offering, marketing, and selling relevant goods and/or services to you. The legal basis for this processing is consent.
3.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). This data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, specifically the proper administration of our website and business.
3.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). This data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
3.9 We may process information contained in or relating to any communication that you send to us (“correspondence data”). This may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, specifically the proper administration of our website and business and communications with users.
3.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, specifically the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
3.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, specifically the proper protection of our business against risks.
3.12 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.13 Please do not supply any other person’s personal data to us unless we prompt you to do so.
4. Providing Your Personal Data to Others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 We use a third-party provider, Mail Chimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mail Chimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by contacting us at hello@templebrown.co.uk
4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. Retaining and Deleting Personal Data
5.1 Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy by email.
7. Your Rights
7.1 In this Section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8. About Cookies
8.1 When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone, if you agree. These small files of information are known as cookies. Cookies allow us to distinguish you from other users of our website(s), which helps us to provide you with a better experience when browsing our website(s) and also allows us to improve our website(s). Cookies cannot be used to identify you personally, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9. Cookies That We Use
9.1 We use cookies for the following purposes:
(a) analysis – we use cookies to help us to analyze the use and performance of our website and services;
(b) cookie preferences – we use cookies to store your preferences in relation to the use of cookies more generally; and
(c) session cookies – these cookies enable the website you are visiting to keep track of your movement from page to page so you don’t get asked for the same information you’ve already given to the site.
10. Cookies Used by Our Service Providers
10.1 Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
11. Managing Cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our Details
12.1 This website is owned and operated by Temple Brown.
12.2 We are registered in England and Wales under registration number 14843911 and our registered office is at 27 Leith Hill, Orpington, England, BR5 2RS.
12.3 Our principal place of business is at 125, Ber Street, Norwich Nr1 3EY.
12.4 You can contact us:
(a) by the postal address given above;
(b) using our website contact form;
(c) by telephone, on 01603 369923; or
(d) by email, using hello@templebrown.co.uk.
13. Data Protection Enquiries
13.1 Data Protection enquiries can be sent to hello@templebrown.co.uk.
